New Age Craftsmanship
In recent years there has been a resurgence of pride in British
quality and craftsmanship. The design ethic of the 1980’s
merged with the environmentally conscious 1990’s to
initiate better understanding and need for more traditional
skills. The Guild of Master Craftsmen plays an active role
in this resurgence, by promoting the original objectives upon
which the Guild was formed; to bring together all skilled
people engaged in a craft, trade, profession or vocation in
order to safeguard the interests of craftsmen and the public
The Thatched Owners Group actively supports the rejuvenation
of England’s heritage with our aim of protecting traditional
trades and rural living.
Building on Tradition
It is not only traditional crafts that require the support
of the Guild. The contribution of companies in the service
sector like the Thatched Owners Group in providing satisfaction
to customers is large and growing. As Guild members we naturally
support the aims and objectives of the Guild in our work.
The Guild’s main objective has always been to unite
different trades, crafts and professions, providing they are
committed to working with skill and integrity. Here at the
Thatched Owners Group we provide the link between craftsman
and customer with the aim of fostering high standards for
our members and provide business support to help our network
How does this affect the members
and customers of the Thatched Owners Group?
The most frustrating problem when moving to a new area is
trying to find someone to do the jobs that may need doing
to a property. We at the Thatched Owners Group are keen to
promote the use of specialised craftsmen and professionals
to ensure proper techniques and materials are used for the
continued conservation of England’s thatched heritage.
We therefore fully endorse the use of companies and individuals
registered with the Guild of Master Craftsmen whose work has
been deemed exemplary.
would I find a particular craftsman?
The Guild runs a help line to assist members of the public
in finding reputable craftspeople. This is a free service
that draws on the Guild’s Membership database to provide
a list of Guild members selected by location and craft. The
result is a tailored list of local craftspeople with the skills
and experience that you need. In addition, The Thatched Owners
Group can recommend an individual or company from our national
network based on previous work to ensure competitive quality.
How can I be sure work carried out is going to be satisfactory?
The application procedure for membership of The Guild of Master
Craftsmen involves a strict vetting procedure by a Council
of Management, and is aimed at excluding the unskilled. Amongst
other checks which are carried out, potential members have
to provide detailed references from a number of satisfied
customers. Only when the Guild is satisfied that the applicant
really does deserve to be called a ‘master craftsman’
is the application approved, and the member is then eligible
to display the Guild emblem.
What if things don’t go to plan?
The Guild is not a consumer organisation but resolves to pursue
the interests of the consumer through careful membership selection.
An approved procedure for conciliation and mediation comes
into play should there be a dispute with a member. The Guild’s
Customer Relations Department endeavours to examine any problem,
query or conflict from a dissatisfied customer of a Guild
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